Privacy Policy

Last Updated: February 6, 2026

Elegance RX and Miami Elegance Medspa LLC ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Personal Information

• Phone Number: Used for account authentication via one-time passcode (OTP)
• Email Address: Optional contact information for your profile
• Name: To personalize your experience and for healthcare provider communication

Health Information

• Weight Measurements: Tracked to monitor your treatment progress
• Injection Logs: Records of your medication injections including dates and dosages
• Treatment Protocol: Your prescribed medication, dosage, and frequency

Technical Information

• Device Tokens: To send you push notifications and medication reminders
• Language Preference: To display the app in your preferred language (English or Spanish)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our telemedicine services
• Send medication reminders via SMS and push notifications
• Track and display your treatment progress
• Facilitate communication between you and your healthcare provider
• Send important updates about your shipments and refills
• Improve our services and user experience

Third-Party Services

We use trusted third-party services to operate our app:

• Supabase: Secure database storage and user authentication
• Twilio: SMS message delivery for reminders and notifications
• Expo: Push notification delivery
• Sentry: Crash reporting to improve app stability (no personal health data is shared)

These providers are contractually obligated to protect your information and only use it to provide services to us.

SMS/Text Messaging

Miami Elegance Medspa LLC uses SMS text messaging to communicate with customers who have opted in. This section describes how we handle your information in connection with our text messaging program.

Information We Collect for SMS

When you opt in to our SMS messaging program, we collect your mobile phone number. We may also associate your phone number with your appointment history, treatment records, and app usage to send you relevant messages.

How We Use Your Phone Number

We use your phone number to send you:

• Appointment reminders and booking confirmations
• Links to download the Miami Elegance Rx mobile app
• Treatment progress updates
• Promotional offers on aesthetic treatments
• Post-visit feedback requests

Sharing

Your phone number and opt-in information will not be shared with or sold to third parties for their own marketing purposes. We use Twilio as our messaging service provider to deliver text messages on our behalf.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at annette@miamielegance.com.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

For full SMS terms, please see our Terms and Conditions.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication using one-time passcodes
• Row-level security policies on our database
• Regular security assessments

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Health-related data is retained in accordance with applicable healthcare record retention requirements. You may request deletion of your account and associated data at any time.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy and, where appropriate, through the app.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: annette@miamielegance.com

Address:
Miami Elegance Medspa LLC
1701 NW 112th AVE, Suite 107
Miami, FL 33172